Our company uses 128 bit RC4 encryption in all correspondences.
*On the use of browser mail
When using browser mail like the ones below, order confirmation mail (an automatic response) might be slightly scrambled. -AOL mail on the Web -Yahoo! mail Countermeasures: Try using normal mail software (i.e. Outlook Express) , or simply contact our company via e-mail to let us know of any such problems that you may encounter. Your order confirmation will be promptly sent.
*Cannot put items in your shopping cart
Cookie settings
Confirm that the settings of the browser you are using allows you to accept and store cookies.
-To find out how to change the settings of your browser click here.
Secure Socket Layer 'SSL' settings
Confirm that the settings of the browser you are using allows you to accept a 'SSL' .
-To find out how to change the settings of your browser click here.
*One of these web browsers below is required in order to utilize a 128 bit SSL.
Microsoft Internet Explorer 4.0 or later (3.02 with a special
patch or later)
Netscape Communicator 4.0 or later
If you still can't put items in your cart after trying the above mentioned options, please FAX your orders in. FAX: 03-5447-1042
(Due to the possibility that vital information such as customer or product information received over the phone might be processed incorrectly, phone orders are discouraged)
In addition to online, orders may be sent via FAX. Credit card-COD-Pre-payment bank transfer are all acceptable means of payment. Warning: Product orders are limited only to residents of Japan.
After placing an order, and the case is that an item is out of stock you will be informed of that.
Go to 'Inquiry about a product that's out of stock' on the order form page and by selecting '
Cancel only items that are out of stock' your above total will be recalculated.
In the case of pre-payment: After confirmation that money has been received, normally items should be delivered in about a week.
For post-payment-COD-Credit Card: After ordering, normally items should be delivered in about a week.
(For processed items that you desire such as having your name engraved on the Sommliers knife or a silver-coated shaker, please allow an additional 7-10 business days.)
If your order
totals more than \10,500, it will be delivered free
of charge.
(For Okinawa and island cities, please understand that
even for orders over \10,500 there will be a surcharge
of \700) *We do request shipping fees for items such as wine cellars, and orders that include a large number of goods.
(For orders of products totaling
less than \10,500, there is a specific delivery fee
depending on the region.)
Credit card-Convenience stores/Postal
transfer-C.O.D.-Bank transfers are all acceptable means
of payment
Credit
card To ensure one's security when entering credit
card numbers and the such, our company uses SSL encryption
so as to protect against anyone interfering with or
manipulating a customer's personal information. So
please be reassured that you are protected to the
best of our ability when ordering from us online.
FAX: 03-5447-1042 TEL: 03-5447-1041
[Accepted
cards] VISA, Mastercard, Diner's Club, AMEX, JCB
*Please settle all payments in one lump sum.
*After placing your desired order, we will let you
know by e-mail the total amount.
*Each credit company is founded on the basic rule
of automatically deducting money from a desginated
bank account.
*Allow 2-4 business days from the time an order is
received (3-5 business days for special orders) for
delivery. (7-10
business days for name imprinted/personalized items)
Warning:
*The charging of your account might be slightly
delayed until the day that our company sends
its periodic batch report.
*We cannot use a card that expires previous
to the scheduled date of delivery.
Please use caution when reserving goods previous
to setting a date for delivery.
*The person who orders must be the same person
as the name on the card!
Please inform us if the case happens to be
that your name has changed due to marriage.
*For your protection, we sometimes phone customers
to directly confirm if the person's name on
the card is indeed the person who placed the
order.
please understand this before ordering.
*This is a means by which you can settle your account via the nearest convenience store.
*After the receipt of your order we will begin the payment procedure by e-mailing our account number.
*This is not an option for customers ordering items that total more than \30,150.
*There is no service charge for this means of payment.
*Orders will be shipped once it has been confirmed that the money has been transfered.
Please heed the fact that the payment procedure differs from chain to chain. The deadline to pay will be included in the "Payment info sheet".
Please understand that if the money has not been received by the date stipulated on that form, then the order and resulting business contract will be automatically canceled.
Paying at Seven Eleven <Click here for details>
After the receipt of the order please print out the "payment info sheet" that we will e-mail you. This contains an access code to a personal URL where you need to print out the "request for payment slip" which contains a bar code.
If you do not have access to a printer, please write down the "request for payment" number.
Then you can proceed to the register of your local Seven Eleven and after informing them that this is to settle an internet purchase, present either your request for payment slip or number. At this time please pay the amount stipulated on the payment sheet. Paying at Lawson. <Click here for details>
Please copy down the Lawson code number from the "payment info sheet" that we will e-mail to you after the receipt of your order.
At the Loppi machine (located inside of every Lawson) select "Internet Information" from the main screen and please enter the Lawson code number and the phone number you used when filling out the order form so as to begin the verification formalities.
The Loppi machine will issue you a confirmation slip that you can take to the register and settle your bill in cash. Paying at FamilyMart <Click here for details>
Please copy down the company code number (12 digits) from the "payment info sheet" that we will e-mail to you after the receipt of your order.
Before the expiration date of your order at the FamiPort/FamiNet machine of your local FamilyMart you can enter this code. After it issues you a confirmation slip which you can then take to the register and settle you bill in cash. Paying at Seicomart <Click here for details>
Please copy down the Seicomart code number from the "payment info sheet" that we will e-mail to you after the receipt of your order.
At the Seicomart Club Station (located inside of every Seicomart) please enter the code number and the phone number you used when filling out the order form so as to begin the verification formalities.
The Seicomart Club Station will issue you a confirmation
slip that you can take to the register and settle
your bill in cash.
*Delivered
by Yamato Collect Service Co.
*Allow 2-4 business days from the time an order is
received (3-5 business days for special orders) for
delivery.
(7-10
business days for name imprinted/personalized items)
We are sincerely sorry, but the handling fee of a
C.O.D. is the responsibilty of the customer.
--Service
Charge for C.O.D.--
Treatment of order totals
Less than \10,500--------------\315
Between \10,500 and \31,500---\420
Between \31,500 and \105,000--\630
From \105,000 to \315,000---\1,050
* 'Pre-payment' is
the only way to do this.
*With this type of order we will let you know the
particulars of our bank transfer.
*After the confirmation of receipt of payment, delivery
will take 2-4 business days (3-5business days for special
orders) .
(Items
personalized with a name engraving 7-10business days)
Warning: Handling fees related
to a bank transfer are the responsibility of the customer.
Please return goods through the designated procedure within 10 days of the arrival of items.
(For details look at the part about 'Returns & Exchanges' on the receipt of delivery sent with the items.)
The returning of goods that fall into the following circumstances are not accepted.
Have already used the items
(Except when after using, finding out that the items are defective.)
Goods damaged or defiled in the care of the customer
More then ten days have already passed since the items have arrived
Business
transactions of product sales by the website, fliers,
or other mediums are conducted based on the following
policies; if Wine Accessories Creation
Co., Ltd. is mentioned, it is abbreviated as WAC
below.
However, as for WAC, if the
customer is under the age of 18, and we cannot
finalize any kind of business contract without the approval
of a legal guardian.
2.
(Policies
of or related to the ordering of items)
(1)
As
for the customer, any application
for either items or services provided by WAC
should be conducted via e-mail or facsimile.
A.
Orders
over the internet
As for the customer, all required
entries of important items on the internet shop should
be completely filled out or if using the
customer's internet mail, they should be included
in full and transmitted to WAC's
designated e-mail address.
B.
Facsimile
orders
As for the customer, all necessary
information should be filled out on the order form provided
and transmitted to WAC's designated
FAX number.
(2)
As
for the customer, by receiving
an order WAC proceeds with
the notion that one has already consented to enter into
a business contract from the time the acceptance of
an order is processed. If the case is that orders cannot
be delivered to WAC's e-mail
address due to server maintenance or other circumstances,
the aforementioned idea of entering into a business
contract is null and void.
(3)
If
the case is that it is necessary to order special products
or services by a means other than those mentioned above,
and it is permitted by WAC,
then the special means indicated by the
customer will be complied with.
3.
(Usage
of an individual's information)
Any of the customer's individual
personal information received by WAC
for business purposes will be used as such, and will
only be used for internal business practices, and will
not be handed over to any external dealer.
Except, however, in the case of settling accounts via convenience stores. For this we must consent to allow the cash collecting service (Densan System Co., Ltd. or DSS below) decided by WAC to know only necessary personal information to ensure accurate and genuine transactions to proceed in a normal fashion.
This is merely a procedure to limit the loss WAC might incur from any sort of conduct by the customer.
4.
(About
delivery)
(1)
For
the delivery of products, if the items are in stock,
from the point when the receipt of an order has been
verified by WAC, the general
rule is that within a week it will be delivered by the
shipping line decided by WAC.
(2)
In
the event of a resquested item not being in stock, WAC
will notify the customer of
the fact and designate a special delivery day.
(3)
Still, when
ordering if the contents of the order or heading is
errored or flawed, and the case happens to be that WAC
cannot receive an order, or there is a reason that due
to transportation such as the turn of the year, mid-year,
or summer holidays, or circumstances other than those
mentioned above, there is a chance that delivery does
not occur within the time specified above.
(4)
For
bulk orders and products that require estimates, customers
will be contacted and delivery dates will be decided
case by case.
5.
(Delivering
products)
the customer should provide
the specifics for delivery as designated by either e-mail
or FAX so as to finalize the delivery procedure.
6.
(Payment)
The customer can choose from any of the following means to pay for items and shipping and such.
(1)
Paying at a convenience store
-
The customer using the request of payment number, information code number, order number, and company code issued by WAC must pay the total sum of the ordered items at any of the stores of the chain requested by the customer by the date stipulated by WAC.
-
The customer can visit a convenience store's website to access any further information about this type of payment.
-
As for the payment deadline that WAC informed the customer by mail after having received the order, if the case happens to be that by the stipulated it cannot be confirmed that the money has been received, the contract will be annulled.
-
The deadline for payment is 14 days after the receipt of an order.
(2)
Credit Card Payment
-
As for the customer when paying for items offered by WAC, the customer must supply the name of an approved credit card company as well as the name on the card. The name on the card must be the same as the customer (this is a company policy but it is founded on policies established by credit card companies.
(3)
Payment
upon delivery with a parcel delivery service
-
As for the
customer when the products offered by WAC
are delivered, the price of the items and such should
be payed to the courier acting as a representative of
WAC as agreed to prior to the
shipment of goods.
(4)
Pre-payment
by bank transfer
As for the customer the charge
for ordered products from WAC
should be transferred to WAC's
designated bank account.
the customer is responsible
for any handling charges related to the transfer of
money.
As for WAC after the confirmation
of the designated amount of money being received in
the designated account, generally within a week it will
be shipped by the shipping line decided by WAC.
7.
(Delayed
payment)
As for the customer in the
case that payment of received goods from WAC
has not been payed within one month after the designated
paydate, WAC will deal with
claims towards the customer
in the following ways.
(1)
Commence
a small claims indemnification lawsuit.
(2)
WAC
will sell the customer's claim
to a civil credit agency outside of WAC.
8.
(Refusing
the receipt of goods)
(1)
In
the case that the customer
does not accept the receipt of goods they will be stored
for up to 7 days, but in this case the charge for storing
goods will be incurred by the customer.
(2)
If
the customer does not accept
the order within the aforementioned time period, it
will be considered a cancellation of the contract by
the customer In this case,
the customer will incur a
penalty for a breech of contract fitting to the items
ordered.
9.
(Exemption
from responsibility from unavoidable circumstances)
If the case arises that due to natural disasters, legislative
reorganization of laws, accidents affecting transportation, proceedings
based on the exertion of governmental authority, accidents
during the transportation of goods, labor disputes, or
other circumstances that cannot be helped the
customer will be notified immediately.
However, even from the above stated circumstances, WAC
does not bear any responsibility of indemnification
for loss or damage suffered by the
customer.
10.
(Cancellation
after ordering)
WAC immediately conducts shipping
transactions after the order is received from the
customer, so orders of items cannot be cancelled
once submitted. If the customer
wants an order cancelled, the next clause stipulates
the desiganted treatment of returned goods.
11.
(Treatment
of returned goods)
the customer is limited to
within 10 days of the date entered on the receipt of
delivery issued by WAC to contact
WAC and, except for such products
listed below, by the follow procedures those products
that this pertains to may be returned.
-
the
customer needs to contact WAC
by e-mail, FAX, or phone about one's intentions to return
an item.
-
After
having contacted us, the customer
needs to immediately fill out the required fields on
the receipt of delivery issued by WAC,
and along with the pertaining goods return them to WAC's
designated address.
-
About
the handling fees associated with returned goods. It
is the responsibilty of WAC
if the reason the goods are being returned is due to
the fault of WAC,
but it is the responsibilty of the
customer if the return is due to the circumstances
of the customer.
The following are types of items that are not able to
be returned.
-
Special orders
(items with engraved or monogrammed names, products
with original specifications)
-
Damage due to
the fault of the customer, or
dirtying of an item (Including package, cellophane wrapping, and
seal)
-
More than 10 days
have elapsed since the delivery date stipulated on the
receipt of delivery.
12.
(The limitation of pre-payment at a convenience store)
If the case is that the customer purchases items and such from WAC and chooses pre-paying at a convenience as the means of settling their account, then there is a limit to the total amount that an order can cost: \31,500 (with tax).
If the total exceeds \31,500 (with tax), then the means of payment will automatically be changed to C.O.D.
13.
(Cancellation
of a sales contract)
the customer needs to understand
beforehand that if each of the following categories
applies to one's case , or if it is not applicable to
the following items, but a case arises that is permissable,
then WAC can cancel the concerned
party's order.
(1)
the
customer's payment of products delivered by WAC
is either late or neglected
(2)
the
customer draws by oneself or accepts the bill,
and the check or payment is either dishonored or overdue
(3)
the
customer is met with petitions for seizures,
provisional sequestration or disposition, or compulsory
auction of assets due to tax delinquency (or evasion) ,
legal settlement, company reorganization by management,
or special instances such as liquidation or bankruptcy
(4)
the
customer violates of one the clauses of these
policies
(5)
Other
states of affairs regarding the deterioration of assets
or objectively reckognizable circumstances of risk occur.
In
the event that any of the aforementioned items apply
to the customer the profit
from the term of the debt for WAC
is forgotten and agree to the immediate payment the
total ammount of the debt.
14.
(Jurisdiction
of court rulings)
All disputes concerning policies should be taken up
with Tokyo Regional Court who has the sole jurisdiction
over these rulings.
15.
(Approval
for policy revision)
When it is neccessary for WAC,
WAC is permitted to alter policy
prior to the consent of the customer.
At WAC, protecting our customers privacy is our greatest concern.
A customer's own private information (i.e. name, e-mail address, phone number, address, company name, items you requested, etc.) that is provided to WAC will absolutely not be provided by our company to any third party or outside company such as marketing firms and solicitors so as to be used for sales purposes. Our company protects the privacy our customers personal information, and the usage of such is for the sole purpose of maintaining and conducting a relationship with the customer. Moreover, beyond being strictly managed within the company, access and usage of customer's personal information is restricted, and through these means we strive to protect the privacy of our customers.
Wine Accessories Creation Co.,Ltd.
#109 3-3-9 Kamioosaki shinagawa-ku, TOKYO 141-0021 JAPAN
Phone : 03-5447-1041 / Fax : 03-5447-1042
Paying at Seven Eleven 
Paying at Lawson. 
Paying at FamilyMart 
Paying at Seicomart